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FAQ
  • iOS
  • Mac OS X
  • Android
  • Windows Phone
  • Windows 7 / Vista / XP

    • How to activate the dictionary with activation code

    To activate your dictionary, please open the required app. You should find your dictionary among the list of dictionaries, tap it. Under the description to the dictionary you will see the option to enter the serial number.

    I can't install the app

    Could you please describe the problem as detailed as possible? What is the version of your iOS-system, the full name and version of the app, device model and so on. Some screenshots illustrating the issue and your purchase confirmation for the app would be helpful in this case.

    I can't update the app

    We would ask you for some further details. Could you please provide your purchase confirmation for the app? We would find there some additional information we need to resolve the issue. More about: http://support.apple.com/kb/HT2727?viewlocale=en_US

    How to install the app to another iOS device

    You can install the app to you further iOS deivce in the following way:
    1. As a first step please ensure, that you're logged in to the same account, on which you purchased the app
    2. Tap App Store.
    3. If you're using an iPhone or iPod touch, tap Updates, then tap Purchased. If you're using an iPad, tap Purchased.
    4. Find the item that you want to download.
    5. Tap the Download icon. After the app downloads, you can open it from the Home screen.
    More about: http://support.apple.com/kb/HT2519?viewlocale=en_US

    Please note, every step in the instruction is very important. You should try installing the app as it’s shown in the instruction above.

    Where can I enter the redeem code?

    Please open App Store and search there for required option to enter the redeem code. The dictionary should download automatically.

    The app can't start

    Could you please describe the problem as detailed as possible? What is the version of your iOS system, the full name and version of the app, device model and so on. Some screenshots illustrating the issue would be helpful in this case.

    Could you please also provide your purchase confirmation for the app? We would find there some additional information we need to resolve the issue. Additional information concerning this question you can find under the following link: http://support.apple.com/kb/HT2727?viewlocale=en_US

    I want to get refund

    If you’d like to get refund, you should contact App Store with this question. We are not able to help you in this case, as all sales issues are under authority of Apple App Store. Unfortunately, we can't do anything in this case as this issue is in Apple's policy.

    I have previously purchased the app in Google's Play Store. How can I install it to my iPhone?

    There is no technically possibility to transfer license between Android and iOS platforms as it’s two completely different platforms, that are not compatible with each other. There are also two different online shops for each of them: Apple App Store and Google Play Store. Purchasing app for Android, it’s technically possible to use it only on Android-based devices.

    How to fix errors accessing iTunes Store

    The problem should be caused by App Store services. The following is the possible solution:
    1. Please log out of App Store on your device (open App Store, scroll down then tap your account name, then select sign out)
    2. Reboot the device
    3. Log into App Store
    4. Install another app from the App Store (install a free app that isn't on your iOS device. This should reset your Apple ID authorization)
    5. Install the app using your device/from your device using Wi-Fi connection. To do it, tap Updates, then tap Purchased, find the required application in the list to install it.

    Please note: every step in the instruction is very important.

    How to download an application using a Redeem code?

    You may download an application by entering the Redeem code that you received under App Store ->Featured, then scrolling to the bottom of the screen and tapping the “Redeem” button. Enter the code and tap the “Redeem” button again.

    How can I enter language-specific characters -- like diacritics, tildes or umlauts -- in Slovoed search?

    In order to enter language-specific characters, you should add the required keyboard under Settings->General->Keyboard->Keyboards->Add New Keyboard.

    What if I cannot hear audio pronunciations?

    Please check to ensure that silent switch is off and the volume is at an audible level.

    How do I switch language directions if there are several different dictionaries installed on my PC?

    You can select language directions under the "Translation" option (please view an example in the following screenshot). Mac_os_pons

    How to install an app on another device after penreader.com purchase

    If you have purchased an app using our online registration system at penreader.com, and would like to install the app on another device, please contact our support team at 911@penreader.com for specific instructions.

    How to translate a text using the Google Goggles

      Faq_goggles_illustration

    What do I do if the first five symbols (code prefix) of the license code that I received via e-mail differs from that of the application?

    Please check to ensure the downloaded app is the same as the one you’ve purchased. If it is, please contact our support team by email at support@slovoed.com.

    How to use the Flash Cards feature

    Paragon’s Flash Cards Quiz application is an excellent tool to improve your memory and increase your language skills. In order to begin using the Flash Cards feature, you must install the Flash Cards Quiz from Android Market.

    How to download an .apk file on your Android phone via USB

    1. Download the free ASTRO File Manager (or another file manager for Android OS) on your Android phone.
    2. Connect your phone to a PC via a USB cable and copy the application’s .apk file to the appropriate folder on your phone.
    3. Disconnect the phone and PC.
    4. Open ASTRO File Manager on your phone and find the .apk file.
    5. Run it and follow on-screen instructions (Open App Manager->Install. After installation click 'Open' and confirm dictionary database downloading).
    6. Register the program (Menu->Registration) by entering the license code that you have received via e-mail.

    How can I translate a whole phrase or sentence?

    You may translate whole phrases or entire sentences directly from the clipboard by using the handy clipboard translation feature. Just tap the required word of a blue-colored text, which indicates that these word translations were found in the Slovoed database, to view individual entries.

    How to register an app

    You may register your application purchase by entering the license code that you received via e-mail under Menu->Registration.

    How to move an app to the SD card

    To move an app to the SD card, please select the required application from Settings->Applications->Manage Applications under the “Storage” section, and tap the “Move to SD” button. Please note that this feature is available only for OS 2.2 and higher.N.B! Menu items names may differ depending on your Android OS versions and device manufacturer.

    How to download sound modules if they were not installed during dictionary installation

    To download sound modules after dictionary installation, open the Slovoed application and select Menu->Components, then select the required sound modules to download.

    What are the requirements and limitations in using Google Voice Search?

    In order to use Google Voice Search in conjunction with Slovoed dictionaries, your device must support Google voice recognition service and have an available internet connection.Search service for German, French, Spanish, Italian, Russian, Polish, Czech and Turkish languages is available for OS 2.2 and higher. Search for English is available for OS 1.6 and higher.

    How to enter language-specific characters (diacritic, tilde, umlaut, etc.)

    In order to enter language-specific characters, you must first install a virtual keyboard that contains multilingual characters. There are a number of free options available on http://play.google.com.

    Once installed, please select the virtual keyboard as the main input method under Settings->Language& keyboard settings. You may then choose your required language in the keyboard settings.

    How to switch to language directions

    You can select language direction under Menu->Direction, or switch directions on the virtual keyboard.

    N.B! Menu items names may differ depending on your Android OS versions and device manufacturer.

    How to install an app on another device after Android Market or penreader.com purchase

    If you have purchased an app on Android Market, the app should appear in My Library once you are signed in to http://play.google.com. Please ensure the second device is registered to the same Google Play account.

    Otherwise, you may contact our support team by email at support@slovoed.com.     If you have purchased an app using our online registration system at penreader.com or penreader.mobi, and would like to install the app on another device, please contact our support team at support@slovoed.com for specific instructions.

    How to add a widget to the home screen

    There are two ways to add a widget to your mobile device’s home screen.

    The first way is to press and hold a free spot on your home screen until the “Add to Home screen” menu appears, then tap “Widgets”. You may then select the required application.

    The second method is to open the selected application, then go to Menu->Settings->Install widget.

    N.B! Menu items names may differ depending on your Android OS versions and device manufacturer.



    Where can I buy apps for Windows Phone 8?

    There is only way to buy our apps for Windows Phone 8, as all sales issues for Windows Phone 8 apps are under authority of Windows Phone Store:
    http://www.windowsphone.com/en-us/store

    How to delete or reinstall apps for Windows Phone 8 devices?

    How to install previously purchased app on my further WP8 device?

    How can I install my Windows program on the WP8 device?

    There is only way to buy our apps for Windows Phone 8, as all sales issues for WP8 apps are under authority of Windows Phone Store: http://www.windowsphone.com

    To install the app, please take a look at the links below:

    http://www.windowsphone.com/en-us/how-to/wp8/apps/get-apps-from-windows-phone-store
    http://www.windowsphone.com/en-us/how-to/wp8/apps/download-apps-and-games-faq

    I have bought an app for Windows Mobile. How can I install it on my WP8 device?

    There is no possibility to install the app for Windows Mobile on your WP8 device. Windows Mobile and Windows Phone 8 are two different systems, that aren't compatible with each other.

    More about: http://www.windowsphone.com/en-us/store

    I have bought an app for Windows 8.1. How can I install it on my WP8 device?

    Windows 8 and Windows Phone 8 are two different systems that aren't compatible with each other.

    So, there are two different online shops for them:
    http://windows.microsoft.com/en-us/windows-8/apps#Cat=t1
    http://www.windowsphone.com/en-us/store/

    How can I update my Windows Phone 8 apps?

    To update your apps please take a look at the link below:
    http://www.windowsphone.com/en-us/how-to/wp8/basics/how-do-i-update-my-phone-software

    How to install an app on another device after penreader.com purchase

    If you have purchased an app using our online registration system at penreader.com, and would like to install the app on another device, please contact our support team at support@slovoed.com for specific instructions.

    How do I switch language directions if there are several different dictionaries installed on my PC?

    You can select language directions under the "Translation" option (please view an example in the following screenshot). Ms_windows_slovoed