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FAQ
  • iOS
  • Mac OS X
  • Android
  • Windows
  • Windows Phone
  • Windows 7 / Vista / XP
  • Hot Topics

    • How to activate the dictionary with activation code

    To activate your dictionary, please open the required app. You should find your dictionary among the list of dictionaries, tap it. Under the description to the dictionary you will see the option to enter the serial number.
    >>>

    I can't install the app

    Could you please describe the problem as detailed as possible? What is the version of your iOS-system, the full name and version of the app, device model and so on. Some screenshots illustrating the issue and your purchase confirmation for the app would be helpful in this case.

    >>>

    I can't update the app

    We would ask you for some further details. Could you please provide your purchase confirmation for the app? We would find there some additional information we need to resolve the issue. More about: http://support.apple.com/kb/HT2727?viewlocale=en_US

    >>>

    How to install the app to another iOS device

    You can install the app to you further iOS deivce in the following way:
    1. As a first step please ensure, that you're logged in to the same account, on which you purchased the app
    2. Tap App Store.
    3. If you're using an iPhone or iPod touch, tap Updates, then tap Purchased. If you're using an iPad, tap Purchased.
    4. Find the item that you want to download.
    5. Tap the Download icon. After the app downloads, you can open it from the Home screen.
    More about: http://support.apple.com/kb/HT2519?viewlocale=en_US

    Please note, every step in the instruction is very important. You should try installing the app as it’s shown in the instruction above.

    >>>

    Where can I enter the redeem code?

    Please open App Store and search there for required option to enter the redeem code. The dictionary should download automatically.
    >>>

    The app can't start

    Could you please describe the problem as detailed as possible? What is the version of your iOS system, the full name and version of the app, device model and so on. Some screenshots illustrating the issue would be helpful in this case.

    Could you please also provide your purchase confirmation for the app? We would find there some additional information we need to resolve the issue. Additional information concerning this question you can find under the following link: http://support.apple.com/kb/HT2727?viewlocale=en_US
    >>>

    I want to get refund

    If you’d like to get refund, you should contact App Store with this question. We are not able to help you in this case, as all sales issues are under authority of Apple App Store. Unfortunately, we can't do anything in this case as this issue is in Apple's policy.

    >>>

    I have previously purchased the app in Google's Play Store. How can I install it to my iPhone?

    There is no technically possibility to transfer license between Android and iOS platforms as it’s two completely different platforms, that are not compatible with each other. There are also two different online shops for each of them: Apple App Store and Google Play Store. Purchasing app for Android, it’s technically possible to use it only on Android-based devices.
    >>>

    How to fix errors accessing iTunes Store

    The problem should be caused by App Store services. The following is the possible solution:
    1. Please log out of App Store on your device (open App Store, scroll down then tap your account name, then select sign out)
    2. Reboot the device
    3. Log into App Store
    4. Install another app from the App Store (install a free app that isn't on your iOS device. This should reset your Apple ID authorization)
    5. Install the app using your device/from your device using Wi-Fi connection. To do it, tap Updates, then tap Purchased, find the required application in the list to install it.

    Please note: every step in the instruction is very important.
    >>>

    How to download an application using a Redeem code?

    You may download an application by entering the Redeem code that you received under App Store ->Featured, then scrolling to the bottom of the screen and tapping the “Redeem” button. Enter the code and tap the “Redeem” button again.
    >>>

    How can I enter language-specific characters -- like diacritics, tildes or umlauts -- in Slovoed search?

    In order to enter language-specific characters, you should add the required keyboard under Settings - General - Keyboard - Keyboards - Add new keyboard

    >>>

    What if I cannot hear audio pronunciations?

    Please check to ensure that silent switch is off and the volume is at an audible level.
    >>>

    Activation code issues

    - I can't enter the activation code because it doesn't match.
    See: Сross-platform usage     

     - How to get an activation code?
    See: Where to find/how to purchase our products 

     - I have lost my activation code.
    See: 1. How to restore my dictionary  

    - My activation code is not valid.
    See: 5. Cross-platfrom usage       

     - Can't use the activation code anymore. The message "Error. The maximum number of device activations has been exceeded", "the activation code is not valid" appears.  
    This message means that there is no possibility using the code on further devices for reason of its limitation. However you can still restore your dictionary on your previous devices* (on those, where you have entered the activation code previously). 
     
    - I have an activation code. Can't find the field to enter it.  

    The location of the menu item for entering your code may differ depending on your operating system, device model and dictionary version, etc. Please find below some screenshots showing the item in some of our products:               
     
    Android    :



    The soft «Menu» button may be hidden on some devices. In this case try to press the hardware «Menu» button until the required pop-up menu appears.   
     
    iOS: 



     Windows 8/10:  


    Use the right mouse button to show the pop-up menu  

    Mac OS    :       After launching the app, please go to the catalog screen:  
    On the right side you will see all available dictionaries. Please find the required one among the list and use the activate item to enter the code. In order to go to the pop-up menu you have to click on the arrow as it is shown in the screenshot below:






    >>>

    How do I switch language directions if there are several different dictionaries installed on my PC?

    You can select language directions under the "Translation" option (please view an example in the following screenshot). Mac_os_pons
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    How to install an app on another device after penreader.com purchase

    If you have purchased an app using our online registration system at penreader.com, and would like to install the app on another device, please contact our support team at 911@penreader.com for specific instructions.
    >>>

    How to translate a text using the Google Goggles

    A user taps on Google Goggles icon, then shoots the text with a camera, then the text is recognized and Slovoed highlights the words which are available for viewing. Faq_goggles_illustration
    >>>

    What do I do if the first five symbols (code prefix) of the license code that I received via e-mail differs from that of the application?

    Please check to ensure the downloaded app is the same as the one you’ve purchased. If it is, please contact our support team by email at support@slovoed.com.
    >>>

    How to use the Flash Cards feature

    Paragon’s Flash Cards Quiz application is an excellent tool to improve your memory and increase your language skills. In order to begin using the Flash Cards feature, you must install the Flash Cards Quiz from Android Market.
    >>>

    How to download an .apk file on your Android phone via USB

    1. Download the free ASTRO File Manager (or another file manager for Android OS) on your Android phone.
    2. Connect your phone to a PC via a USB cable and copy the application’s .apk file to the appropriate folder on your phone.
    3. Disconnect the phone and PC.
    4. Open ASTRO File Manager on your phone and find the .apk file.
    5. Run it and follow on-screen instructions (Open App Manager->Install. After installation click 'Open' and confirm dictionary database downloading).
    6. Register the program (Menu->Registration) by entering the license code that you have received via e-mail.

    >>>

    How can I translate a whole phrase or sentence?

    You may translate whole phrases or entire sentences directly from the clipboard by using the handy clipboard translation feature. Just tap the required word of a blue-colored text, which indicates that these word translations were found in the Slovoed database, to view individual entries.
    >>>

    How to register an app

    You may register your application purchase by entering the license code that you received via e-mail under Menu->Registration.
    >>>

    How to move an app to the SD card

    To move an app to the SD card, please select the required application from Settings->Applications->Manage Applications under the “Storage” section, and tap the “Move to SD” button. Please note that this feature is available only for OS 2.2 and higher.N.B! Menu items names may differ depending on your Android OS versions and device manufacturer.
    >>>

    How to download sound modules if they were not installed during dictionary installation

    To download sound modules after dictionary installation, open the Slovoed application and select Menu->Components, then select the required sound modules to download.
    >>>

    What are the requirements and limitations in using Google Voice Search?

    In order to use Google Voice Search in conjunction with Slovoed dictionaries, your device must support Google voice recognition service and have an available internet connection.Search service for German, French, Spanish, Italian, Russian, Polish, Czech and Turkish languages is available for OS 2.2 and higher. Search for English is available for OS 1.6 and higher.
    >>>

    How to enter language-specific characters (diacritic, tilde, umlaut, etc.)

    In order to enter language-specific characters, you must first install a virtual keyboard that contains multilingual characters. There are a number of free options available on http://play.google.com.

    Once installed, please select the virtual keyboard as the main input method under Settings->Language& keyboard settings. You may then choose your required language in the keyboard settings.
    >>>

    How to switch to language directions

    You can select language direction under Menu->Direction, or switch directions on the virtual keyboard.

    N.B! Menu items names may differ depending on your Android OS versions and device manufacturer.
    >>>

    How to install an app on another device after Android Market or penreader.com purchase

    If you have purchased an app on Android Market, the app should appear in My Library once you are signed in to http://play.google.com. Please ensure the second device is registered to the same Google Play account.

    Otherwise, you may contact our support team by email at support@slovoed.com.     If you have purchased an app using our online registration system at penreader.com or penreader.mobi, and would like to install the app on another device, please contact our support team at support@slovoed.com for specific instructions.
    >>>

    How to add a widget to the home screen

    There are two ways to add a widget to your mobile device’s home screen.

    The first way is to press and hold a free spot on your home screen until the “Add to Home screen” menu appears, then tap “Widgets”. You may then select the required application.

    The second method is to open the selected application, then go to Menu->Settings->Install widget.

    N.B! Menu items names may differ depending on your Android OS versions and device manufacturer.




    >>>

    Where can I buy apps for Windows Phone 8?

    Есть только один способ покупки приложений для Windows Phone 8, т. к. все вопросы, связанные с приобретением продуктов для Windows Phone 8, находятся в компетенции Windows Phone Store: http://www.windowsphone.com/ru-ru/store.
    >>>

    How to delete or reinstall apps for Windows Phone 8 devices?

    How to install previously purchased app on my further WP8 device?

    How can I install my Windows program on the WP8 device?

    There is only way to buy our apps for Windows Phone 8, as all sales issues for WP8 apps are under authority of Windows Phone Store: http://www.windowsphone.com

    To install the app, please take a look at the links below:

    http://www.windowsphone.com/en-us/how-to/wp8/apps/get-apps-from-windows-phone-store
    http://www.windowsphone.com/en-us/how-to/wp8/apps/download-apps-and-games-faq


    >>>

    I have bought an app for Windows Mobile. How can I install it on my WP8 device?

    There is no possibility to install the app for Windows Mobile on your WP8 device. Windows Mobile and Windows Phone 8 are two different systems, that aren't compatible with each other.

    More about: http://www.windowsphone.com/en-us/store


    >>>

    I have bought an app for Windows 8.1. How can I install it on my WP8 device?

    Windows 8 and Windows Phone 8 are two different systems that aren't compatible with each other.

    So, there are two different online shops for them:
    http://windows.microsoft.com/en-us/windows-8/apps#Cat=t1
    http://www.windowsphone.com/en-us/store/


    >>>

    How can I update my Windows Phone 8 apps?

    To update your apps please take a look at the link below:
    http://www.windowsphone.com/en-us/how-to/wp8/basics/how-do-i-update-my-phone-software


    >>>

    How to install an app on another device after penreader.com purchase

    If you have purchased an app using our online registration system at penreader.com, and would like to install the app on another device, please contact our support team at support@slovoed.com for specific instructions.

    >>>

    How do I switch language directions if there are several different dictionaries installed on my PC?

    You can select language directions under the "Translation" option (please view an example in the following screenshot). Ms_windows_slovoed
    >>>

    How to restore my dictionary?

    You can reinstall a previously purchased app without buying it again. If you can't find it in your purchased apps list or you are asked to purchase it again, make sure that you are signed into the same account in which you have made your purchase.   See also:

    How to restore apps from Google Play Store      

     - Standalone apps: https://support.google.com/googleplay/answer/113410?co=GENIE.Platform%3DAndroid&hl=en  
    - In-app purchases: Install the app, where you made your in-app purchase and find the «Restore purchases» menu item. The item location can differ depending on the device model and your app version:
     
     The soft «Menu» button may be hidden on some devices. In this case try to press the hardware «Menu» button until the required pop-up menu appears.        

        How to restore purchase from Apple App Store
      - Standalone apps: https://support.apple.com/en-us/HT201272
      - In-app purchases: Install the app, where you made an in-app purchase and find the «Restore purchases» menu item. The item location can differ depending on the device model and your app version:

     

    How to restore purchases from Mac App Store      
    - Standalone apps: Open the Mac App Store -> Store >      enter your Apple ID and password -> Purchases and install your app.      

    - In-app purchases:         Open the app, where you made an in-app purchase and find the «Catalog» menu item. The item location can differ depending on the device model and your app version:

      After that you should click the “Restore” button on the upper right side.



    After this action your purchased dictionaries will be available under the menu item «Purchased». 

     How to restore dictionaries from Windows Store 
     
    - Standalone apps: Open the Windows Store and make sure you are logged in with your Store Account (Press WinKey+I and select «Your Account»). Use the right mouse button and select «Your Apps» on the top toolbar. Having done that, select «All Apps» in the drop down menu. Then click on the app that you want to reinstall and choose the «Install» icon on the bottom toolbar.     

     - In-app purchases: Install the app, where you made an in-app purchase and find the «Restore purchases» menu item. Please use the right mouse button to show the pop-up menu 
     
     
    How to restore purchases from Windows Phone Store     https://www.windowsphone.com/en-us/how-to/wp8/apps/delete-or-reinstall-apps  

    How to restore dictionaries purchased on Cleverbridge     https://support.cleverbridge.com/hc/en-us/articles/202906634-Where-is-my-product-registration-information-  

    Do you still have questions? Please contact our Support Team with the following information (please provide as many details as possible):      
    • Full name of the product (including its edition: Basic, Compact, etc.) and a purchase confirmation.
      The following information will be helpful as well:  
    • App version
    • Operating system it was purchased for (iOS, Mac OS, Android, etc.)
    • Screenshots showing the issue




    >>>

    How can I find the purchase confirmation for my dictionary?

    Your purchase history is stored by the corresponding online shops (such as Amazon, Google Play Store, Apple, Microsoft, Cleverbridge and so on) and synchronized with your account (Google account,Apple ID, e-mail address, etc.). You can restore your purchase information using their services.

    For further details, please click the links below.    

    Apple & Mac App Store: https://support.apple.com/en-nz/HT204088  

    Cleverbridge: https://support.cleverbridge.com/hc/de/requests/new?
     
    Google Play Store: https://support.google.com/googleplay/answer/2850369?hl=en  

    Windows Desktop Store: http://www.microsoftstore.com/store/msusa/en_US/DisplayHelpOrdersShippingPage  

    Windows Phone Store: https://account.microsoft.com/   Then, please, send us your receipt by copy-pasting its full text into your e-mail request or attach the screenshot indicating your purchase details.


    >>>

    App stores account-related issues

    All account-related issues are under authority of the corresponding online shops (Google, Apple App Store, etc.).

     E. g.: - How to transfer my purchase to another account?
     - There are no purchases registered to my account.
     - I can't restore the app because I moved to another country.
     - How to restore my dictionary? See: 1. How to restore my dictionary  

     For further assistance, please contact: 

    Amazon: https://developer.amazon.com/public/support  
    Apple & Mac App Store    :     https://getsupport.apple.com/  
    Cleverbridge:     https://support.cleverbridge.com/hc/en-us 
    Google Play Store: https://support.google.com/googleplay/?rd=1#contact=1&topic=3364260  
    Windows Desktop & Phone Store:     https://support.microsoft.com/en-us


    >>>

    Cross-platform usage

    - I've purchased the dictionary on Google Play Store, but can't install it on my iOS device.
    - I can't install my purchased dictionary on a device with another operating system.
    - I can't use my iOS dictionary on Mac.    

     There is no possibility to transfer a dictionary from one platform to another, since there is a dedicated online shop (like Google Play, Apple App Store, Cleverbridge, etc.) for each platform. Switching to another platform implies a paid transfer, but if you want to use the purchased app on another device of the same platform, there feel free to do so (e. g. if you purchased an app for iOS on Apple App Store, you can use it only on other iOS devices – e.g. iPhone and iPad - surely if they all registered to the same Apple ID).

    Restoring an app is possible only according to the rules of the store where it was originally bought.  

    See:  How to restore my dictionary /     Account related issues




    >>>

    Discount issues

    - How to get a discount?  

    We often run special offers with our products. Follow us on social media for the updates and check the «News» section in your app. Stay tuned!

     

     -How to upgrade my dictionary to another / higher edition (for example, Compact -> Deluxe?

    In order to get a higher edition (e.g. Compact -> Deluxe) you can buy it on the corresponding store. We provide a discount for upgrade only during special offers. Follow us on social media for the updates and check the «News» section in your app. Stay tuned!

    >>>

    Where to find/how to purchase our products

    Our products are sold on different online stores (such as Apple App Store, Mac App Store, Cleverbridge, Windows Desktop Store, Windows Phone Store). Please sign in to the store to find our purchased apps. You also can use the product catalog on our website which will forward you to the right store for your platform: http://slovoed.com/en/dictionaries




    >>>

    Is it possible to try the dictionary functionality before making a purchase?

    You can find detailed descriptions of our product features and dictionary content in the corresponding stores (Google Play Store, Apple App Store, etc.). Moreover, some of our apps can be installed free of charge, that way giving you a chance to experience the dictionary content and try app functionality before making a purchase. Here are some examples of our free apps: Slovoed Dictionaires, PONS Dictionary Library, Duden Dictionaries, Oxford Advanced Learner's Dictionary, VOX Spanish Dictionaries, etc. For detailed product descriptions and app functionality please visit http://slovoed.com/en/dictionaries.




    >>>

    Technical issues

    - I have some technical issues (can't install the app, can't launch the app)  

    As a possible solution for such issues please try to remove and reinstall an app following the instructions from the corresponding store.
     See: How to restore my dictionary

    Please note    : By deleting an app you will permanently delete all favorites, the list of chosen flashcards as well as your search history.       If the problem can't be solved in this way, please specify next:    
    • Full name of the dictionary (including edition)
    • Purchase confirmation
    • Online store
    • App version
    • Operating system
     






    >>>

    How to refund my purchase?

    According to our policy all the products can be purchased on the online shops (like Google Play, Apple App Store, Cleverbridge, etc.), and all the sales and payment issues are under authority of these shops, therefore we cannot give you the refund. However, Google Play is an exception – we can give a refund during a month after the purchase of the product.

    In other stores please contact their support representative for further assistance:  

    Apple & Mac App Store: https://support.apple.com/en-us/HT204084  
    Cleverbridge: https://support.cleverbridge.com/hc/en-us/articles/201370840-How-can-I-receive-a-refund-for-my-order-  
    Google Play Store: https://support.google.com/googleplay/answer/2479637?hl=en   Windows Desktop & Phone Store: http://www.microsoftstore.com/store/msusa/en_US/DisplayHelpReturnsRefundsPage




    >>>

    How to contact our Support Team?

    If your question is not from the list above, contact our Support team via e-mail support@slovoed.com






    >>>