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FAQ
Faq_ios
To activate your dictionary, please open the required app. You should find your dictionary among the list of dictionaries, tap it. Under the description to the dictionary you will see the option to enter the serial number.
Could you please describe the problem as detailed as possible? What is the version of your iOS-system, the full name and version of the app, device model and so on. Some screenshots illustrating the issue and your purchase confirmation for the app would be helpful in this case.
We would ask you for some further details. Could you please provide your purchase confirmation for the app? We would find there some additional information we need to resolve the issue. More about: http://support.apple.com/kb/HT2727?viewlocale=en_US
You can install the app to you further iOS deivce in the following way:
1. As a first step please ensure, that you're logged in to the same account, on which you purchased the app
2. Tap App Store.
3. If you're using an iPhone or iPod touch, tap Updates, then tap Purchased. If you're using an iPad, tap Purchased.
4. Find the item that you want to download.
5. Tap the Download icon. After the app downloads, you can open it from the Home screen.
More about: http://support.apple.com/kb/HT2519?viewlocale=en_US

Please note, every step in the instruction is very important. You should try installing the app as it’s shown in the instruction above.
Please open App Store and search there for required option to enter the redeem code. The dictionary should download automatically.
Could you please describe the problem as detailed as possible? What is the version of your iOS system, the full name and version of the app, device model and so on. Some screenshots illustrating the issue would be helpful in this case.

Could you please also provide your purchase confirmation for the app? We would find there some additional information we need to resolve the issue. Additional information concerning this question you can find under the following link: http://support.apple.com/kb/HT2727?viewlocale=en_US
If you’d like to get refund, you should contact App Store with this question. We are not able to help you in this case, as all sales issues are under authority of Apple App Store. Unfortunately, we can't do anything in this case as this issue is in Apple's policy.
There is no technically possibility to transfer license between Android and iOS platforms as it’s two completely different platforms, that are not compatible with each other. There are also two different online shops for each of them: Apple App Store and Google Play Store. Purchasing app for Android, it’s technically possible to use it only on Android-based devices.
The problem should be caused by App Store services. The following is the possible solution:
1. Please log out of App Store on your device (open App Store, scroll down then tap your account name, then select sign out)
2. Reboot the device
3. Log into App Store
4. Install another app from the App Store (install a free app that isn't on your iOS device. This should reset your Apple ID authorization)
5. Install the app using your device/from your device using Wi-Fi connection. To do it, tap Updates, then tap Purchased, find the required application in the list to install it.

Please note: every step in the instruction is very important.
You may download an application by entering the Redeem code that you received under App Store ->Featured, then scrolling to the bottom of the screen and tapping the “Redeem” button. Enter the code and tap the “Redeem” button again.
In order to enter language-specific characters, you should add the required keyboard under Settings - General - Keyboard - Keyboards - Add new keyboard
Please check to ensure that silent switch is off and the volume is at an audible level.
Faq_mac
You can select language directions under the "Translation" option (please view an example in the following screenshot).
If you have purchased an app using our online registration system at penreader.com, and would like to install the app on another device, please contact our support team at 911@penreader.com for specific instructions.
Faq_android
A user taps on Google Goggles icon, then shoots the text with a camera, then the text is recognized and Slovoed highlights the words which are available for viewing.
Please check to ensure the downloaded app is the same as the one you’ve purchased. If it is, please contact our support team by email at support@slovoed.com.
Paragon’s Flash Cards Quiz application is an excellent tool to improve your memory and increase your language skills. In order to begin using the Flash Cards feature, you must install the Flash Cards Quiz from Android Market.
  1. Download the free ASTRO File Manager (or another file manager for Android OS) on your Android phone.
  2. Connect your phone to a PC via a USB cable and copy the application’s .apk file to the appropriate folder on your phone.
  3. Disconnect the phone and PC.
  4. Open ASTRO File Manager on your phone and find the .apk file.
  5. Run it and follow on-screen instructions (Open App Manager->Install. After installation click 'Open' and confirm dictionary database downloading).
  6. Register the program (Menu->Registration) by entering the license code that you have received via e-mail.
You may translate whole phrases or entire sentences directly from the clipboard by using the handy clipboard translation feature. Just tap the required word of a blue-colored text, which indicates that these word translations were found in the Slovoed database, to view individual entries.
You may register your application purchase by entering the license code that you received via e-mail under Menu->Registration.
To move an app to the SD card, please select the required application from Settings->Applications->Manage Applications under the “Storage” section, and tap the “Move to SD” button. Please note that this feature is available only for OS 2.2 and higher.N.B! Menu items names may differ depending on your Android OS versions and device manufacturer.
To download sound modules after dictionary installation, open the Slovoed application and select Menu->Components, then select the required sound modules to download.
In order to use Google Voice Search in conjunction with Slovoed dictionaries, your device must support Google voice recognition service and have an available internet connection.Search service for German, French, Spanish, Italian, Russian, Polish, Czech and Turkish languages is available for OS 2.2 and higher. Search for English is available for OS 1.6 and higher.
In order to enter language-specific characters, you must first install a virtual keyboard that contains multilingual characters. There are a number of free options available on http://play.google.com.

Once installed, please select the virtual keyboard as the main input method under Settings->Language& keyboard settings. You may then choose your required language in the keyboard settings.
You can select language direction under Menu->Direction, or switch directions on the virtual keyboard.

N.B! Menu items names may differ depending on your Android OS versions and device manufacturer.
If you have purchased an app on Android Market, the app should appear in My Library once you are signed in to http://play.google.com. Please ensure the second device is registered to the same Google Play account.

Otherwise, you may contact our support team by email at support@slovoed.com. If you have purchased an app using our online registration system at penreader.com or penreader.mobi, and would like to install the app on another device, please contact our support team at support@slovoed.com for specific instructions.
There are two ways to add a widget to your mobile device’s home screen.

The first way is to press and hold a free spot on your home screen until the “Add to Home screen” menu appears, then tap “Widgets”. You may then select the required application.

The second method is to open the selected application, then go to Menu->Settings->Install widget.

N.B! Menu items names may differ depending on your Android OS versions and device manufacturer.



Faq_wp7
Есть только один способ покупки приложений для Windows Phone 8, т. к. все вопросы, связанные с приобретением продуктов для Windows Phone 8, находятся в компетенции Windows Phone Store: http://www.windowsphone.com/ru-ru/store.
There is only way to buy our apps for Windows Phone 8, as all sales issues for WP8 apps are under authority of Windows Phone Store: http://www.windowsphone.com

To install the app, please take a look at the links below:

http://www.windowsphone.com/en-us/how-to/wp8/apps/get-apps-from-windows-phone-store
http://www.windowsphone.com/en-us/how-to/wp8/apps/download-apps-and-games-faq

There is no possibility to install the app for Windows Mobile on your WP8 device. Windows Mobile and Windows Phone 8 are two different systems, that aren't compatible with each other.

More about: http://www.windowsphone.com/en-us/store

Windows 8 and Windows Phone 8 are two different systems that aren't compatible with each other.

So, there are two different online shops for them:
http://windows.microsoft.com/en-us/windows-8/apps#Cat=t1
http://www.windowsphone.com/en-us/store/

To update your apps please take a look at the link below:
http://www.windowsphone.com/en-us/how-to/wp8/basics/how-do-i-update-my-phone-software

Faq_win
If you have purchased an app using our online registration system at penreader.com, and would like to install the app on another device, please contact our support team at support@slovoed.com for specific instructions.
You can select language directions under the "Translation" option (please view an example in the following screenshot).
Faq_fake_platform_hot
You can reinstall a previously purchased app without buying it again. If you can't find it in your purchased apps list or you are asked to purchase it again, make sure that you are signed into the same account in which you have made your purchase.

How to restore apps from Google Play Store  

 - Standalone apps: http://support.google.com/googleplay/answer/113410?co=GENIE.Platform%3DAndroid&hl=en  

- In-app purchases: Install the app, where you made your in-app purchase and find the «Restore purchases» menu item. The item location can differ depending on the device model and your app version:
 
 The soft «Menu» button may be hidden on some devices. In this case try to press the hardware «Menu» button until the required pop-up menu appears.        

    How to restore purchase from Apple App Store

 - Standalone apps: http://support.apple.com/en-us/HT201272
 
- In-app purchases: Install the app, where you made an in-app purchase and find the «Restore purchases» menu item. The item location can differ depending on the device model and your app version:

 

How to restore purchases from Mac App Store  

- Standalone apps: Open the Mac App Store -> Store>  enter your Apple ID and password -> Purchases and install your app.  

- In-app purchases: Open the app, where you made an in-app purchase and find the «Catalog» menu item. The item location can differ depending on the device model and your app version:
 

  After that you should click the “Restore” button on the upper right side.



After this action your purchased dictionaries will be available under the menu item «Purchased». 

 How to restore dictionaries from Windows Store 
 
- Standalone apps: Open the Windows Store and make sure you are logged in with your Store Account (Press WinKey+I and select «Your Account»). Use the right mouse button and select «Your Apps» on the top toolbar. Having done that, select «All Apps» in the drop down menu. Then click on the app that you want to reinstall and choose the «Install» icon on the bottom toolbar. 

 - In-app purchases: Install the app, where you made an in-app purchase and find the «Restore purchases» menu item. Please use the right mouse button to show the pop-up menu 
 
 
How to restore purchases from Windows Phone Store http://www.windowsphone.com/en-us/how-to/wp8/apps/delete-or-reinstall-apps  

How to restore dictionaries purchased on Cleverbridge http://support.cleverbridge.com/hc/en-us/articles/202906634-Where-is-my-product-registration-information-  

Do you still have questions? Please contact our Support Team with the following information (please provide as many details as possible):  
  • Full name of the product (including its edition: Basic, Compact, etc.) and a purchase confirmation.
  The following information will be helpful as well:  
  • App version
  • Operating system it was purchased for (iOS, Mac OS, Android, etc.)
  • Screenshots showing the issue



Your purchase history is stored by the corresponding online shops (such as Amazon, Google Play Store, Apple, Microsoft, Cleverbridge and so on) and synchronized with your account (Google account,Apple ID, e-mail address, etc.). You can restore your purchase information using their services.

For further details, please click the links below.    

Apple & Mac App Store: http://support.apple.com/en-nz/HT204088  

Cleverbridge: http://support.cleverbridge.com/hc/de/requests/new?
 
Google Play Store: http://support.google.com/googleplay/answer/2850369?hl=en  

Windows Desktop Store:
www.microsoftstore.com/store/msusa/en_US/DisplayHelpOrdersShippingPage  

Windows Phone Store: http://account.microsoft.com/  

Then, please, send us your receipt by copy-pasting its full text into your e-mail request or attach the screenshot indicating your purchase details.

All account-related issues are under authority of the corresponding online shops (Google, Apple App Store, etc.).

 E. g.:
 - How to transfer my purchase to another account?
 - There are no purchases registered to my account.
 - I can't restore the app because I moved to another country.
 - How to restore my dictionary?
See:  How to restore my dictionary  

 For further assistance, please contact: 

Amazon: http://developer.amazon.com/public/support  

Apple & Mac App Store: http://getsupport.apple.com/  

Cleverbridge: http://support.cleverbridge.com/hc/en-us 

Google Play Store: http://support.google.com/googleplay/?rd=1#contact=1&topic=3364260  

Windows Desktop & Phone Store: http://support.microsoft.com/en-us

According to our policy all the products can be purchased on the online shops (like Google Play, Apple App Store, Cleverbridge, etc.), and all the sales and payment issues are under authority of these shops, therefore we cannot give you the refund. However, Google Play is an exception – we can give a refund during a month after the purchase of the product.

In other stores please contact their support representative for further assistance:  

Apple & Mac App Store: http://support.apple.com/en-us/HT204084

Cleverbridge: http://support.cleverbridge.com/hc/en-us/articles/201370840-How-can-I-receive-a-refund-for-my-order-

Google Play Store http://support.google.com/googleplay/answer/2479637?hl=en

Windows Desktop & Phone Store:
www.microsoftstore.com/store/msusa/en_US/DisplayHelpReturnsRefundsPage






- I've purchased the dictionary on Google Play Store, but can't install it on my iOS device.
- I can't install my purchased dictionary on a device with another operating system.
- I can't use my iOS dictionary on Mac.    

 There is no possibility to transfer a dictionary from one platform to another, since there is a dedicated online shop (like Google Play, Apple App Store, Cleverbridge, etc.) for each platform. Switching to another platform implies a paid transfer, but if you want to use the purchased app on another device of the same platform, there feel free to do so (e. g. if you purchased an app for iOS on Apple App Store, you can use it only on other iOS devices – e.g. iPhone and iPad - surely if they all registered to the same Apple ID).

Restoring an app is possible only according to the rules of the store where it was originally bought.  

See:  How to restore my dictionary / Account related issues

- How to get a discount?  

We often run special offers with our products. Follow us on social media for the updates and check the «News» section in your app. Stay tuned!

 

 -How to upgrade my dictionary to another / higher edition (for example, Compact -> Deluxe?

In order to get a higher edition (e.g. Compact -> Deluxe) you can buy it on the corresponding store. We provide a discount for upgrade only during special offers. Follow us on social media for the updates and check the «News» section in your app. Stay tuned!
Our products are sold on different online stores (such as Apple App Store, Mac App Store, Cleverbridge, Windows Desktop Store, Windows Phone Store). Please sign in to the store to find our purchased apps. You also can use the product catalog on our website which will forward you to the right store for your platform: http://slovoed.com/en/dictionaries



You can find detailed descriptions of our product features and dictionary content in the corresponding stores (Google Play Store, Apple App Store, etc.). Moreover, some of our apps can be installed free of charge, that way giving you a chance to experience the dictionary content and try app functionality before making a purchase. Here are some examples of our free apps: Slovoed Dictionaires, PONS Dictionary Library, Duden Dictionaries, Oxford Advanced Learner's Dictionary, VOX Spanish Dictionaries, etc. For detailed product descriptions and app functionality please visit http://slovoed.com/en/dictionaries.



- I can't enter the activation code because it doesn't match.
See: Сross-platform usage 

  How to get an activation code?
See: Where to find/how to purchase our products 

 - I have lost my activation code.
See: How to restore my dictionary  

- My activation code is not valid.
See: Cross-platfrom usage   

 - Can't use the activation code anymore. The message "Error. The maximum number of device activations has been exceeded", "the activation code is not valid" appears.  
This message means that there is no possibility using the code on further devices for reason of its limitation. However you can still restore your dictionary on your previous devices* (on those, where you have entered the activation code previously). 
 
- I have an activation code. Can't find the field to enter it.  
The location of the menu item for entering your code may differ depending on your operating system, device model and dictionary version, etc. Please find below some screenshots showing the item in some of our products:               
 
Android:



The soft «Menu» button may be hidden on some devices. In this case try to press the hardware «Menu» button until the required pop-up menu appears.   
 
iOS: 



 Windows 8/10:  


Use the right mouse button to show the pop-up menu  

Mac OS: 

After launching the app, please go to the catalog screen. On the right side you will see all available dictionaries. Please find the required one among the list and use the activate item to enter the code. In order to go to the pop-up menu you have to click on the arrow as it is shown in the screenshot below:







- I have some technical issues (can't install the app, can't launch the app)  

As a possible solution for such issues please try to remove and reinstall an app following the instructions from the corresponding store.
 See: How to restore my dictionary

Please note: By deleting an app you will permanently delete all favorites, the list of chosen flashcards as well as your search history.   If the problem can't be solved in this way, please specify next:    
  • Full name of the dictionary (including edition)
  • Purchase confirmation
  • Online store
  • App version
  • Operating system
 





If your question is not from the list above, contact our Support team via e-mail: support@slovoed.com
Support Monday - Friday 10:00 - 18:00 MSK +7 495 789-67-17 support@slovoed.com

If you are here, that means that something is wrong. We are constantly working on our products, thus we would love to hear from you anything that will help us with it. Also we will be grateful for any message from you about any mistakes or problems in our programs

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