Paragon Software is committed to providing the best user experience possible. We would appreciate your assistance in identifying any technical issues.
Thank you for facilitating our effort to provide high-quality support to all of our valued users worldwide!
- Android
- iOS
- iPhone
- Mac OS
- PC
- Symbian
- Windows Mobile
- Windows phone 7
Why do I get a message saying, "This Item is not compatible with your device," when trying to download or purchase an app from the Android Market?
There are many reasons for this error. The best and quickest way to resolve this issue is by filling out the form below to allow our Support Team to assist you directly.
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How to download an .apk file on your Android phone via USB
- Download the free ASTRO File Manager (or another file manager for Android OS) on your Android phone.
- Connect your phone to a PC via a USB cable and copy the application’s .apk file to the appropriate folder on your phone.
- Disconnect the phone and PC.
- Open ASTRO File Manager on your phone and find the .apk file.
- Run it and follow on-screen instructions (Open App Manager->Install. After installation click 'Open' and confirm dictionary database downloading).
- Register the program (Menu->Registration) by entering the license code that you have received via e-mail.
How to add a widget to the home screen
There are two ways to add a widget to your mobile device’s home screen.
The first way is to press and hold a free spot on your home screen until the “Add to Home screen” menu appears, then tap “Widgets”. You may then select the required application.
The second method is to open the selected application, then go to Menu->Settings->Install widget.
N.B! Menu items names may differ depending on your Android OS versions and device manufacturer.
How to install an app on another device after Android Market or penreader.com purchase
If you have purchased an app on Android Market, the app should appear in My Library once you are signed in to https://market.android.com/. Please ensure the second device is registered to the same Android Market account. Otherwise, you may contact our support team by email at 911@penreader.com.
If you have purchased an app using our online registration system at penreader.com or penreader.mobi, and would like to install the app on another device, please contact our support team at 911@penreader.com for specific instructions.
How to switch to language directions
You can select language direction under Menu->Direction, or switch directions on the virtual keyboard.
N.B! Menu items names may differ depending on your Android OS versions and device manufacturer.
How to enter language-specific characters (diacritic, tilde, umlaut, etc.)
In order to enter language-specific characters, you must first install a virtual keyboard that contains multilingual characters. There are a number of free options available on https://market.android.com/.
Once installed, please select the virtual keyboard as the main input method under Settings->Language& keyboard settings.You may then choose your required language in the keyboard settings.
N.B! Menu items names may differ depending on your Android OS versions and device manufacturer.
What are the requirements and limitations in using Google Voice Search?
In order to use Google Voice Search in conjunction with Slovoed dictionaries, your device must support Google voice recognition service and have an available internet connection.
Search service for German, French, Spanish, Italian, Russian, Polish, Czech and Turkish languages is available for OS 2.2 and higher. Search for English is available for OS 1.6 and higher.
How to download sound modules if they were not installed during dictionary installation
To download sound modules after dictionary installation, open the Slovoed application and select Menu->Components, then select the required sound modules to download.
How to move an app to the SD card
To move an app to the SD card, please select the required application from Settings->Applications->Manage Applications under the “Storage” section, and tap the “Move to SD” button. Please note that this feature is available only for OS 2.2 and higher.
N.B! Menu items names may differ depending on your Android OS versions and device manufacturer.
How to register an app
You may register your application purchase by entering the license code that you received via e-mail under Menu->Registration.
How can I translate a whole phrase or sentence?
You may translate whole phrases or entire sentences directly from the clipboard by using the handy clipboard translation feature. Just tap the required word of a blue-colored text, which indicates that these word translations were found in the Slovoed database, to view individual entries.
How to use the Flash Cards feature
Paragon’s Flash Cards Quiz application is an excellent tool to improve your memory and increase your language skills. In order to begin using the Flash Cards feature, you must purchase and install the Flash Cards Quiz from Android Market or penreader.com.
What do I do if the first five symbols (code prefix) of the license code that I received via e-mail differs from that of the application?
Please check to ensure the downloaded app is the same as the one you’ve purchased. If it is, please contact our support team by email at 911@penreader.com.
What if I cannot hear audio pronunciations?
Please check to ensure that silent switch is off and the volume is at an audible level.
How can I enter language-specific characters -- like diacritics, tildes or umlauts -- in Slovoed search?
In order to enter language-specific characters, you should add the required keyboard under Settings->General->Keyboard->International Keyboards->Add New Keyboard.
How to download an application using a Redeem code?
You may download an application by entering the Redeem code that you received under App Store ->Featured, then scrolling to the bottom of the screen and tapping the “Redeem” button. Enter the code and tap the “Redeem” button again.